1. Introduction

1.1 These Terms and Conditions (“T&Cs”) apply to sheerluxevip.com (“SheerLuxe VIP”) which is owned and operated by SheerLuxe Ltd.

1.2 By ordering a SheerLuxe VIP card, you agree to be bound by these T&Cs. If you refuse to accept these T&Cs, you will not be able to order a SheerLuxe VIP card.

2. About Us

2.1 SheerLuxe Ltd. Is a company registered in the UK with Company Number 06247528 and with a registered address at 4 Morie Street, SW18 1SL.

3. About You

3.1 By placing an order for a SheerLuxe VIP card through our site, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.

4. The Membership

4.1 In exchange for paying your subscriptions to us, members have access to exclusive offers promoted on sheerluxevip.com. You will be issued a card detailing the name provided upon subscription, as well as a unique membership ID number and annual expiry date.

4.2 Members may not sell, trade or transfer a membership account to another person. Members may not sell, trade or otherwise promote any member experiences or member perks to the general public on third party websites or trading platforms.

4.3 No member may have more than one membership. No member may open an alternative account if their membership is suspended or terminated for any reason.

4.4 We partner with other companies, brands and individuals to give a joining gift to our new members paying the upfront annual subscription. These marketing campaigns are designed to encourage those who have not previously been SheerLuxe VIP members to join.  They are only available to members who join at the time these gifts are being offered. In order to receive your gift, your contact details will be shared with our participating partners.

5. Price, Payment and Cancellation

5.1 The price of SheerLuxe VIP membership will be as quoted on our site.

5.2 The subscription plan to our services consists of an initial charge, followed by recurring periodic charges. By subscribing to SheerLuxe VIP, you are agreeing to pay a recurring periodic subscription, either monthly or annually, until cancelled. SheerLuxe VIP will submit periodic charges without further authorisation from you, until you provide prior notice that you wish to terminate this authorisation or wish to change your payment method.

5.3 To cancel your membership, you must email vip@sheerluxe.com requesting to do so and surrender your card. Cards must be returned to SheerLuxe VIP, 4 Morie Street, London SW18 1SL, we must receive your card within 7 working days prior to your next recurring billing period. We are not responsible for postage costs related to the return of a membership card and recommend you obtain proof of postage. There will be a £20 charge if the card is not returned. We do not offer refunds on Annual subscriptions, should you cancel before the end of your membership. 

5.4 We reserve the right to cancel the membership of any member, and withhold their access to our services, for any reason.

5.5 To change your payment method email vip@sheerluxe.com.

5.6 The cost for a replacement card, should you require one, will be £20.

5.7 Prices include VAT.

5.8 Prices are liable to change at any time; changes will not affect orders in respect of which we have already sent you confirmation.

5.9 Payment must be by credit or debit card. We will charge your credit or debit card when your order is placed, subject to your elected payment plan.

6. Our Partners

6.1 We act as promoters of the exclusive offers and opportunities brought to us by our partners and cannot be held liable for the failure of any of our partners to deliver what has been offered to a member within any part of SheerLuxe VIP.

6.2 On presentation of your SheerLuxe VIP card, participating partners will provide their unique offer during the time period specified on the website. Please check our site for details. Some of our partner venues require a booking in advance. Your SheerLuxe VIP card must be mentioned when doing so. You can find information about which venues require a booking in advance on our website.

6.3 The name, unique membership ID number and expiry date on each card will always be checked by our partner. SheerLuxe VIP cards and memberships are strictly non-transferable and can only be used by named members, up to the limit of accompanying guests as specified by participating partner on our site. Any attempted misuse of the SheerLuxe VIP card may result in cancellation.

6.4 We will endeavour to update our site to show the particulars of participating partners and the terms of their availability for participation in the SheerLuxe VIP card. Participating partners may, however, be entitled to withdraw from the SheerLuxe VIP card or to change the T&Cs of their availability after you have become a member and we shall have no liability for any such withdrawals or changes in T&Cs or availability.

7. Availability and Delivery

7.1 Once your order has been accepted we aim to dispatch your VIP card within 4 working days. If you have not received your card after 4 days, please email vip@sheerluxe.com.  If you do not contact us within 30 days of purchasing, any replacement card that is issued will carry a £20.00 administration fee.

8. Our liability

8.1 SheerLuxe VIP is not liable for any participating venue that refuses to honour the advertised promotion or discount. SheerLuxe accepts no liability for any bad experiences at participating venues. We will not become involved in any dispute between you and any venue.

8.2 In no event will we be liable for any: (1) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings); (2) loss of goodwill or reputation; (3) losses that you incur that were not reasonably foreseeable to you and SheerLuxe when your agreement was entered into.

8.3 Nothing in this agreement limits or excludes our liability for negligence causing death or personal injury, or for fraudulent misrepresentation, or for anything which may not legally be excluded or limited.

9. Written communication

9.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly, but not limited to, electronic communications. We will contact you via e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

10. Waiver

10.1 Failure by us to enforce any of these T&Cs will not prevent us from subsequently relying on, or enforcing, them.

11. Severability

11.1 If any court or competent authority decides that any of the provisions of these T&Cs are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

12. Third party rights

12.1 A person who is not party to these T&Cs shall not have any rights under or in connection with it under the Contracts (Rights of Third Parties) Act 1999.

13. Entire agreement

13.1 These T&Cs and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these T&Cs. We each acknowledge that, in entering into these T&Cs, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these T&Cs or the documents referred to in them. Nothing in this clause limits or excludes any liability for fraud.

14. Law and jurisdiction

14.1 This agreement shall be interpreted in accordance with the English law and subject to the non-exclusive jurisdiction of the English Courts.