How long is the membership?

SheerLuxe VIP is an ongoing membership. You can choose to pay in monthly instalments (£5 per month) or annually (£50 & get 2 months FREE).

Are offers only available in London?

The majority of restaurants & bars are in London. However, SheerLuxe will also be working with hotels & travel suppliers outside of London.

Can I buy a card as a gift for someone?

Yes, when completing the order form enter the cardholder's name not your own.

How do I cancel my membership?

To cancel your membership, simply email vip@sheerluxe.com and return your card to SheerLuxe, 4 Morie Street, London SW18 1SL. Cards must be received 7 working days prior to your next recurring billing period. Once the card is returned, we will cancel your subscription. 

What do I do if I lose my card?

Email vip@sheerluxe.com to order a replacement card. Replacement cards incur a £20 admin fee.

I ordered a card but it hasn’t arrived, who do I contact?

We endeavour to post all cards within 4 working days, if your card hasn’t arrived within 4 days please contact vip@sheerluxe.com.

When can I start using my card?

As soon as you sign up you can start booking the offers but remember to mention you are a SheerLuxe VIP.

How long do the offers last?

Each offer has an expiry date clearly displayed on its page. 

How do I redeem the offers?

Check how to redeem each offer via the relevant offer page. Remember to take your VIP card & proof of ID (a bank card will suffice). 

How do I find out about new offers?

As a SheerLuxe VIP, you will receive a fortnightly email detailing all new offers, which will also be displayed on the website. At times you may receive additional emails with exclusive discount codes.

What form of ID do I need to show?

Your SheerLuxe VIP card along with a form of ID (a bank card will suffice).

How do I feature an offer with SheerLuxe VIP?

Please contact vip@sheerluxe.com