How long is the membership?
SheerLuxe VIP is an ongoing membership. You can choose to pay in monthly instalments (£5 per month) or annually (£50 & get 2 months FREE).
Are offers only available in London?
The majority of restaurants & bars are in London. However, SheerLuxe will also be working with hotels & travel suppliers outside of London.
Can I buy a card as a gift for someone?
Yes, when completing the order form enter the cardholder's name not your own.
How do I cancel my membership?
To cancel your membership, simply email firstname.lastname@example.org and return your card to SheerLuxe, 4 Morie Street, London SW18 1SL. Cards must be received 7 working days prior to your next recurring billing period. Once the card is returned, we will cancel your subscription.
What do I do if I lose my card?
Email email@example.com to order a replacement card. Replacement cards incur a £20 admin fee.
I ordered a card but it hasn’t arrived, who do I contact?
We endeavour to post all cards within 4 working days, if your card hasn’t arrived within 4 days please contact firstname.lastname@example.org.
When can I start using my card?
As soon as you sign up you can start booking the offers but remember to mention you are a SheerLuxe VIP.
How long do the offers last?
Each offer has an expiry date clearly displayed on its page.
How do I redeem the offers?
Check how to redeem each offer via the relevant offer page. Remember to take your VIP card & proof of ID (a bank card will suffice).
How do I find out about new offers?
As a SheerLuxe VIP, you will receive a fortnightly email detailing all new offers, which will also be displayed on the website. At times you may receive additional emails with exclusive discount codes.
What form of ID do I need to show?
Your SheerLuxe VIP card along with a form of ID (a bank card will suffice).
How do I feature an offer with SheerLuxe VIP?
Please contact email@example.com