To cancel your membership, you must email vip@sheerluxe.com requesting to do so and surrender your card. Cards must be returned to SheerLuxe VIP, 4 Morie Street, London SW18 1SL, we must receive your card within 7 working days prior to your next recurring billing period. We are not responsible for postage costs related to the return of a membership card and recommend you obtain proof of postage. There will be a £20 charge if the card is not returned. We do not offer refunds on Annual subscriptions, should you cancel before the end of your membership.